Refund policy

Returns & Refunds

We want you to love your artwork.

Each piece is created with care and intention, and we truly hope it brings lasting beauty to your space. If something isn’t quite right, we’ll work with you to make it right.

Change of Mind

Because every artwork is custom printed and often framed to order, we’re unable to offer refunds or exchanges for change of mind.
We encourage you to take your time when selecting the image, size, and finish — and feel free to reach out if you’d like help visualising it in your space.

Damaged or Incorrect Orders

While we pack everything carefully, if your artwork arrives damaged or there’s been a mix-up with your order, please let us know within 24 hours of receiving your delivery.

To help us resolve the issue quickly, please email anne@anneneiwandphotography.com.au with:

  • A brief description of the issue
  • Clear photos of the damage or error
  • Your order number

We’ll organise a replacement at no cost to you as soon as possible.

Please note: Fine Art by Anne Neiwand Photography is not responsible for any damage that may occur while opening your package. Take extra care when unwrapping your artwork — especially if you’re using sharp tools.

Unsuccessful Deliveries

If your order is returned to us due to failed delivery attempts — and no contact is made with the courier or postal carrier on your end — a re-delivery fee will apply.
This fee depends on the original shipping cost and will be quoted before re-shipping.

Returns Process

If a return has been approved (in the case of damage or incorrect order), we’ll provide full instructions. Returned artwork must be in unused condition and in its original packaging. If return shipping is required, we’ll cover those costs unless stated otherwise.

A Note Before You Order

We’re always here to help you choose the right piece — whether you need guidance on size, format, or framing options. Don’t hesitate to contact us if you’re unsure.

Agreement to Terms

By placing an order with Fine Art by Anne Neiwand Photography, you acknowledge and agree to the terms outlined in this Return Policy.
We appreciate your understanding and are committed to ensuring your artwork reaches you safely and beautifully.